Frequently Asked Questions
What are the tumblers made out of?
Our cups start with a double walled stainless steel base to which various coloring methods are hand applied. Methods could include high-quality polyester glitter, vibrant alcohol inks, rich mica powders or other combinations of the aforementioned. Tumblers are sealed with several layers of quality UV resistant epoxy that has a heat resistance of up to 475*
How much does each tumbler cost?
Pricing for ready to ship (RTS) items will be listed and is non-negotiable. Custom order prices are based on the size, style, and design of the cup in addition to the amount of and complexity of the decals being requested. Please see the pricing page to review custom pricing in further detail
how long do orders take to complete?
Turn around time (TAT) depends on the current order status at the time your order is placed. Please ensure that you are aware of the current TAT prior to ordering, rush fees are available on a case by case scenario. Unless otherwise stated, standard turn around time for tumblers is 2-3 weeks from the time your order is placed to the time that it is shipped & roughly 1-2 weeks for other items or accessories. For questions directly regarding an order please email us at contactus.sageandlillies@gmail.com
Refunds & Return Policy
All sales are final. Most items are made to order therefore returns and refunds are accepted. If you have an issue with your order please email us using the contact us button. Orders will NOT be refunded if you choose not to accept the TAT.